Last Updated: August, 31 2026
BEST HWP Movement Screening App Privacy Policy
This Privacy Policy describes how BEST Health · Wellness · Performance and its affiliated companies, including BEST Physical Therapy, BEST Nutrition, BEST Behavioral Health, BEST Chiropractic, and BEST Concierge Medicine ("we", "us", or "our") collects, uses, and discloses your personal information when you use the BEST Movement Screening mobile application (the "App").
This policy covers the App. Our website privacy policy continues to apply to besthwp.com and to our services generally; where the two differ in respect of the App, this policy governs.
By using the App you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the App.
- The App records video of you performing movements in order to measure them.
- It derives body-position data — the estimated positions of joints such as your shoulder, hip, knee and ankle — from that video to calculate joint angles and range of motion.
- It does not record audio.
- It contains no advertising, no analytics or tracking SDKs, and no third-party trackers, and we do not sell your personal information.
- Face ID / Touch ID, if you use it, never leaves your device. We hold no biometric template and store no password on the device.
- You can delete your account from inside the App, at any time, yourself.
Information We Collect
Video recordings of your movement screen
The core function of the App is to measure how you move, which it does by recording short video clips of each movement.
- What is captured: video only. The App requests video without audio, so no sound is recorded.
- Where it goes: each clip is uploaded over an encrypted connection to our cloud storage, operated by Amazon Web Services in the United States.
- Why it is kept: the measurement on your report is calculated from the uploaded video, and keeping the recording is what allows a measurement to be re-checked and corrected if something went wrong during capture.
- How long: we keep your recordings for as long as your account exists. They are not deleted on a schedule — they stay available so your results can be reviewed and corrected — and they are deleted when you ask us to delete them, or when you delete your account. See Deleting your account, which you can do yourself at any time.
Body-position data derived from that video
From each recording we derive the estimated positions of body landmarks and calculate joint angles, range of motion, and the scores on your report.
This data describes how your body moved. It is not used to identify you, is not matched against any face or fingerprint database, and is not used for facial recognition.
Depending on where you live, information of this kind may be treated as biometric or health information under local law and may carry additional rights.
Where the processing happens
- On your device: the live skeleton overlay and framing guidance you see while recording are computed on your device in real time and are not sent anywhere.
- On our servers: the measurement that appears on your report is computed from the uploaded video, so results stay consistent from device to device.
Account information
- Your name and email address.
- A password, stored only as a secure one-way hash — we cannot read it.
- A one-time code emailed to verify your address.
- The clinic your account belongs to, if it was created by or attached to one.
Screening results
The measurements, scores, interpretations and reports generated from your screens, the date of each screen, and any notes or feedback you or a trainer add.
6. Device and usage information
Device and operating system type, app version, IP address, and server log records — the technical minimum needed to operate and secure the App.
7. What we do NOT collect
- Audio. Movement screens are recorded without sound.
- Advertising identifiers. The App contains no advertising and no ad networks.
- Third-party analytics or tracking. The App bundles no analytics, attribution or tracking SDKs and does not track you across other apps or websites.
- Precise location. The App does not request or collect GPS location.
- Your contacts, photo library, or files beyond the movement video it records.
Device Permissions
| Permission | Why the App asks | If you decline |
|---|---|---|
| Camera | To show the live movement preview and record the movement screen. | The App cannot perform a movement screen. Everything else still works. |
| Face ID / Touch ID (optional) | To confirm it is you before showing saved patient information. | You are asked to sign in normally instead. |
You can change or withdraw these permissions at any time in your device settings (iOS: Settings → BEST; Android: Settings → Apps → BEST → Permissions).
A note on biometric unlock
If you enable Face ID or Touch ID, the check happens entirely on your device through the operating system. We never receive your face or fingerprint data, no biometric template is transmitted to or stored by us, and your password is not kept on the device. The check confirms only that the device owner is present.
How We Use Your Information
- To provide the service: to measure your movement, generate your report, and make your results available to you and, where applicable, your clinic or trainer.
- To communicate with you: to send your report, verify your email address, tell you about account changes, and let you know if a measurement had to be re-checked.
- To improve accuracy: to investigate measurements that appear incorrect and improve how movements are measured.
- Security and fraud prevention.
- Legal obligations.
We do not use your recordings or body-position data for advertising, and we do not sell them.
Who We Share It With
- Your clinic or trainer, if your account was created by or attached to one.
- Service providers who operate our infrastructure — principally Amazon Web Services for hosting and storage, and our email delivery provider — who may use the information only to provide those services to us.
- Legal authorities, where required by law or legal process.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Where Your Information Is Held
Your information is stored and processed in the United States. If you use the App from outside the United States, your information will be transferred to and processed there.
Health Information and HIPAA
The App is a wellness and movement-screening tool. It is not used to provide diagnosis or treatment, and information collected through the App is not protected health information under HIPAA. It is handled under this Privacy Policy.
Our Notice of Privacy Practices covers care delivered by BEST HWP clinics. It governs your clinical records with us; it does not govern the information the App collects, which this policy covers instead.
The App does not provide medical advice, diagnosis, or treatment. Screening results are general movement and wellness information only. Always seek the advice of a qualified health provider with any questions about a medical condition.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you, including your recordings and results.
- Correct information that is inaccurate.
- Delete your account and the information associated with it.
- Object to or restrict certain processing, and withdraw consent where we rely on it.
- Receive a copy of your information in a portable format.
Deleting your account
You can delete your account yourself, from inside the App, at any time:
- Tap your profile picture, then Settings.
- Under Account, tap Delete my account.
- Enter your password to confirm.
You may also email privacy@bestptnc.com from the address on your account and we will delete it for you.
What deletion does. Your account, your sign-in credentials, and your active sessions are permanently removed, and you are signed out on every device. Your name and email address are removed from your screening records.
What is kept, and why. The measurements themselves are retained in a form that is no longer linked to you. Where a screen was performed as part of care delivered by a clinic, that clinical record is not the account holder's alone to erase, and we may also be required to retain it. It can no longer be connected back to you by name or email.
Deletion is immediate and cannot be undone.
Retention
We keep your account, recordings and results until you ask us to delete them — there is no fixed expiry, and nothing is removed on a schedule. You can delete everything yourself at any time from Settings → Account → Delete my account, or by emailing us.
Two exceptions, both narrower than the rule above:
- Accounts that are created but never verified are automatically anonymized after 30 days, since nobody confirmed they wanted the account.
- After deletion we may retain a limited record where the law requires it, and de-identified measurements that can no longer be linked to you.
Security
Information is transmitted over encrypted connections and held on access-controlled infrastructure. Passwords are stored only as one-way hashes. No system is completely secure, and we cannot guarantee absolute security.
Children
The App is not directed to children under 16, and we do not knowingly collect personal information from anyone under that age. If you believe a child has provided information to us, please contact us and we will delete it.
Where a person under 16 is screened as part of a service provided by a clinic, that clinic is responsible for obtaining the consent of a parent or guardian before the App is used.
Changes to This Policy
We may update this policy to reflect changes in the App, our practices, or the law. We will post the updated policy, change the "Last updated" date, and where the change is significant we will tell you in the App or by email.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us via email at privacy@bestptnc.com. You may also Download our Notice of Privacy Practices (NPP) here